Refund policy
1. Refund Eligibility
We offer refunds in the following circumstances:
A. Faulty or Damaged Goods If you receive a product that is faulty, damaged, or not as described, we will issue a refund or provide a replacement. To be eligible for a refund in such cases, you must:
- Notify us within 7 days of the receival date.
- Provide proof of the faulty or damaged product, such as clear photographs or a detailed explanation.
2. Refund Process
To request a refund, please follow these steps:
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Contact our customer support team by emailing us at info@movinmad.co within 7 days of your purchase, explaining the reason for your refund request.
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Attach clear photographs or provide a detailed description of the faulty or damaged product.
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Our customer support team will review your request and, if eligible, provide instructions for the return or exchange process.
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Upon receiving and inspecting the returned item, we will process your refund within 7 business days.
3. Non-Refundable Items
We do not offer refunds or exchanges in the following circumstances:
- Change of mind or incorrect size selection.
- Normal wear and tear or damage caused by improper use.
- Items that have been washed, altered, or show signs of being worn.
4. Return Shipping Costs
If a return is required due to a faulty or damaged item, we will cover the cost of return shipping. Please contact our customer support team for instructions on how to return the product.
5. Contact Us
If you have any questions or concerns about our refund policy, please reach out to our customer support team at info@movinmad.co or our social media profiles.
Movin Mad Clothing reserves the right to update or modify this refund policy at any time. It is your responsibility to review this policy periodically for any changes.
By making a purchase on our website, you agree to this refund policy and its terms and conditions.